Management and Operations

Management and Operations


How will you organize the work of your philanthropy? From obtaining and maintaining tax-exempt status to making and evaluating grants, there is tremendous work to be done. Chances are, you’ve already chosen the vehicle—whether that’s a family foundation, a donor-advised fund, a supporting organization, a giving circle, or through the family business—so some of these management decisions are already made for you. But making the right management choices for your family, for your organization, and for the causes and institutions you care about can mean the difference between a fractured family making uninspiring grants and an energized family making grants that really make a difference.

Ensure that your philanthropy has access to the people and the resources it needs to thrive:

People

A choice that often bedevils philanthropic families is whether to hire staff. Do we bring in outsiders into a family enterprise? There are a number of effective models for distributing philanthropic labor. Families sometimes utilize the family office or family business to carry out certain duties. Others employ outsourced administration services that can handle due diligence, recordkeeping, accounting, and even facilitate family meetings and retreats. Others opt to create their own institutions with family as staff. Still others, often as the foundation and its grantmaking grow, choose to hire non-family staff. Staffing brings with it new considerations like salary and benefits, personnel and hiring policies, and more. The question becomes not "will we hire staff?" but "how do we get the talent and perspectives we need to fulfill our organization’s charitable mission?" That may mean staff; it may not. It may mean outsourced administration; it may mean creating a new institution.

Resources

As a foundation and its grantmaking change and grow, it may need to draw on new resources to accomplish the work. At some point, the work may be too much for a lone family staffer to handle. You might outgrow your original office space. Philanthropic families take their stewardship seriously and try to keep administrative costs down. Unfortunately, this can lead many to focus on the costs that staff, offices, or a new website represent without considering how much more impact the foundation could have with an appropriate level of resources. For example, an office and well-maintained facilities can provide venues for nonprofit meetings or even shared office space. A website can simplify the application process both for grantees and the foundation and provide a private online meeting place for trustees who may be geographically dispersed.

Browse the reading below for additional information on getting the right people and the right resources for your philanthropy.

Related Reading

Reviewing Grant Proposals: A Framework

1999
This excerpt from 'The Trustee Notebook' provides a series of checklists to help families organize and manage the grants decisionmaking process.
[POE4a]

Family Foundation Staffing Models

1997
Family foundations generally use a variation of four models in planning the management of their organization - the administrator, consultant, director, or family staff model (or some combination). All of these models are effective, depending on what is important to the family. This sidebar describes the strengths and possible disadvantages of each of these four management models.
[POE5a]

Don't Be Afraid to Ask for Help

July 2000
As objective outsiders committed to the organization's welfare, governance consultants can play a catalytic role in helping boards understand and carry out their responsibilities. Because governance is fundamentally a collective effort, the whole board must agree to bring in a consultant.

Family Philanthropy's Mad Hatter

January 2004
Professionals at family foundations wear many hats-administrator, mediator, confidant, and sometimes even family therapist. Here are some helpful tips.

Allocation of Grantmaking Roles and Responsibilities

2003
Describes the roles and responsibilities of the Board, Program Committee, and staff as they relate to the grantmaking activities of one foundation.
[POE5a]

When a Consultant Can Help

2002
This chapter provides answers to the questions: When to use a consultant and for what purposes? How to find a consultant that is a good fit for your family and goals? How to define the scope of work for the consultant? And how to ensure that the work that you do with the consultant is implemented in the future?